Do you know how to support Autistic customers in your venue?
Designed with BC Accessibility Standards in mind, this course will provide a better understanding of the unique needs of children, youth, and adults on the autism spectrum. By taking this course, you can ensure that Autistic individuals feel comfortable accessing services in their community. Let’s create welcoming community spaces that offer accessible and inclusive customer service!
Who can take this course?
This course is designed specifically for customer staff in a range of community spaces, including retail, public venues, local attractions, and more. We also encourage anyone who is interested in learning more about supporting Autistic individuals in the community to take this course.
Topics covered in this interactive 1-hour course:
- Understanding Autistic Customers
- Supporting Sensory Friendly Environments
- Strategies for Supporting Autistic Individuals in Customer Service Settings
- Supporting Customers Experiencing Difficulty
Upon completion, learners will receive a certificate.
About the course:
Canucks Autism Network (CAN) has provided training to thousands of customer service staff, including Rogers Arena, Science World, City of Surrey, and more. This course was designed with insights from customer service professionals. Autistic individuals have provided their own insights as well, validating the strategies they have found most helpful.